If your phone number is already in use during registration, it is linked to an existing profile or has been used for SMS verification. Try logging in or use the "Forgot Password" option. If you are sure you do not have a profile, you can verify yourself by postcard or GPS, or contact the support team and submit an official document for manual verification.
You are trying to register anew and your phone number is already in use/is already present:
This means that the number is either linked to an existing profile or was already used for SMS verification during a previous registration.
Please try logging in instead of creating a new profile. If you no longer remember your password, simply use the "Forgot Password" function. If you forgot your password, you can reset it.
Are you sure you do not yet have a profile on nebenan.de?
In this case, you can choose another verification method, for example by postcard or GPS, to activate your profile.
Alternatively, feel free to contact our support team – we will assist you with the next steps.
You are welcome to send us a photo of the letterhead of an official document (e.g., a mobile phone or electricity bill) on which your name and address are clearly visible. This allows us to manually verify your profile.
The document will be used exclusively for this purpose and then deleted from our server in compliance with data protection regulations.