The profile has been temporarily deactivated or access to the neighborhood is restricted due to missing address verification. To delete the user account in the web version, select "Your Profile" and click on "Permanently delete user account." In the apps (Android/iOS), select "Your User Account" and tap on "Delete user account," then confirm with your password.
Your profile has been temporarily deactivated, or you are using the web version and your neighborhood has not yet been opened. We are happy to help and will take care of the deletion for you.
Your profile has not been deactivated, but you still do not have full access to your neighborhood because your address has not yet been verified. Please proceed as follows:
First, select your device:
For our web version:
Click on the 3 lines at the top right, select "Your Profile," and click the "Permanently delete user account" button at the bottom. You will be prompted to enter your password, after which your user account will be permanently deleted.
For our apps:
Click on the 3 lines at the top right of the screen and select "Your User Account."
Then click the "Delete user account" button, or "Permanently delete user account" for the iOS app. You will be prompted to enter your password, after which your user account will be permanently deleted.
For Android For iOS