Fraudsters pose as trusted individuals online and try to steal personal information through fake links. The nebenan.de team will never directly ask for passwords or payment information. Watch out for warning signs such as pressure, unusual messages, or suspicious links; do not click on external links or share sensitive data. If you suspect something, report the profile or message. If you have already responded, change your password immediately and contact the help team.
Sometimes fraudsters try to impersonate trusted people or companies online. For example, they send messages with links to fake websites that look very real in an attempt to obtain personal data.
Important for you to know: The nebenan.de team will never contact you directly via message on the platform asking for passwords, security codes, or payment information.
Pay special attention to these warning signs
- You are asked to click on an external link
- Pressure is applied (“Account will be blocked”)
- You are asked to confirm or enter personal data
- Passwords, security codes, or payment information are requested
- The message seems unusual or contains errors
- The internet address looks suspicious or is not clearly associated with nebenan.de
How to protect yourself
- Do not click on suspicious links: Do not open external links if a message seems strange to you.
- Do not share sensitive data: Never share passwords, security codes, or account information via messages or external websites.
- Don’t let yourself be pressured: Fraud attempts often use time pressure, warnings, or unsettling messages. Take your time to verify.
- Report suspicious profiles or messages: If something seems off, report the profile or message directly to nebenan.de or contact our help team.
What to do if you have already responded?
If you have clicked on a suspicious link or entered data:
- change your password immediately
- use a new password that you do not use anywhere else
- check your account for unusual activity
- contact our help team