According to Article 20 of the GDPR, you can request your personal data stored on nebenan.de in a machine-readable format. The data will be provided via a download link sent by email. This guide explains how to retrieve your data for Web, iOS, and Android, including possible error messages and the contents of the downloadable ZIP file containing various user data.
According to Article 20 of the General Data Protection Regulation (GDPR), you have the right to receive the personal data concerning you that you have provided to nebenan.de in a structured, commonly used, and machine-readable format. We provide this data to you in the form of a download link via email.
Below you will find an explanation of how to retrieve your data stored on nebenan.de. First, select your device:
For the Web version:
- Log into your profile.
- Go to the very bottom of the menu to “Privacy” and scroll down to the very bottom of the privacy page. Click on “Create archive”.
A new window will then open:
This window indicates that your request was successful. Please check your email inbox.
If you receive an error message like this:
This is because you have already submitted a request to view your stored personal data in the last 24 hours. In this case, please wait until the next day and try again. If you have problems with the archiving process, please contact our support team via the contact form.
If the request was successful, you will receive the following email:
This email confirms that your request has been successfully received by us.
Afterwards, you will receive another email with a link through which you can download your archive:
If you are already logged into nebenan.de, the link will take you to your profile, and you will need to enter your password again to complete the download:
A ZIP file with a Unix timestamp will be downloaded. Once you have extracted the files, you can access all the data.
Readme file
Here you will find an overview describing the contents of the individual files in the ZIP file, which can also be accessed online:
user_achievement.json: especially engaged neighbors
Stored data and statistics indicating whether you are an especially engaged neighbor
user_last_visit.json: your last visits
The days on which you logged into nebenan.de
user_log.json: user log
History of your user account on nebenan.de
user_setting.json: your settings
Your email and account settings
user.json: user account
Information about your user account
verification_code_created.json: access code
Access codes you have created
verification_code_given.json: access code
Access codes created for you
weekly_digest.json: email: weekly summary
Record of when we sent you the weekly summary by email
weekly_upcoming_events_overview.json: email: event preview
Record of when we sent you the event preview by email
For iOS/iPhone:
Go to the menu item on the far right and select “About nebenan.de” from the menu
and then select “My Data”.
You will then be taken to the page where you can create your archive:
To download the file, you will be redirected to one of your browsers on the iPhone. If you receive an error message when downloading, it may be because you have a certain antivirus program enabled that blocks the download. In this case, we recommend downloading your data via the web version of “nebenan.de”.
All other steps correspond to those for our web version.
For Android:
Go to the menu item at the bottom right in the menu and then select “About nebenan.de”, then select “My Data” and you will reach the page where you can create your archive, i.e., download your data:
If you receive an error message when downloading, it may be because you have a certain antivirus program enabled that blocks the download. In this case, we recommend downloading your data via the web version of “nebenan.de”.
All other steps correspond to those for our web version.