This article recommends first checking the "Current Issue Reports" page to rule out known problems. For quick assistance, users should provide information about the device they are using, the browser, and any error messages, as well as send a screenshot. A detailed description of the problem, including the last steps before the error occurred, helps facilitate the solution and enables a fast restoration of platform functions.
Please first take a look at the article Current Issue Reports. There you will find a list of current issue reports; perhaps the problem is already known to us and you do not need to contact us.
To help you as quickly as possible, it would be helpful if you could first answer the following questions:
1. From which device [mobile phone (iPhone, Android) or PC/laptop (Mac, Windows, Linux)] are you using the platform?
2. Which browser are you using? If you are not using the app.
3. Does an error message appear? If yes, what does it say?
In addition, sending a screenshot/image is helpful for solving the problem. The more information you provide us, the faster we can respond. Please preferably upload files in PNG, JPG, or GIF format.
It is also important to provide a detailed description of the problem. Please describe in your message: What was the last step before the error occurred and what were you actually trying to do?
This allows us to act directly so that you can quickly use all the platform’s functions again without problems.